Our policies and information

Gift Voucher Terms & Conditions

Your voucher is valid for 6 months from date of purchase, we have written the expiry date on your voucher for your convenience. We highly recommend that you book 4 weeks in advance to avoid disappointment.  Vouchers cannot be refunded or exchanged for cash or other vouchers.  If your voucher is for a specific treatment you may change it for a different treatment to the value of your voucher or use it on the wide range of retail gifts in the salon. To book an appointment with an E voucher you must call the salon on: 01241 855222,


Under 16’s

Minimum age for treatments in the salon is 13 with a limited range of treatments available. We have designed our Teen Balance treatment range specifically and these are slightly discounted from the age of 13 to 19. Clients under the age of 16 must be attended by a parent for their first appointment via a written parental consent in a salon consultation. The salon will deem whether treatments are appropriate.


Cancellation Policy

Please arrive on time for your allocated treatment time. We understand appointments cannot always be kept and life gets in the way sometimes.  If you have to cancel 24 hours notice or more would be much appreciated to allow us to fill a cancelled appointment.  If less than 24 hours cancellation you may incur a late cancellation fee and will only be able to cancel your appointment by calling the salon direct on 01241 855222.

Please be aware if you arrive late for your treatment, we may need to reduce your treatment time or offer you an alternative in order to keep our appointments running to schedule.  If you do not need all your treatment booking time or wish to change your appointment within your allocated time please allow 24 hours notice.

If you do not show for your appointment our booking system logs this as a no show appointment.  If it happens twice unfortunately we can no longer take your bookings in future.  Continual cancellations will also result in us having the right to not take future bookings.


Client Arrival & Courtesy

If this is your first visit to Inner Balance please arrive 5 minutes early to fill out our salon consultation form. Treatments cannot be carried out without filling out our written consultation form. Due to the nature of our treatments and health & safety we recommend that small children do not attend with you during your appointment.  To the courtesy of yourself and other clients we advise that you turn off mobile phones or turn them to silent upon entering the salon.


Privacy policy

This policy describes how we protect and make use of the information you give to us at Inner Balance.  If you are asked to provide information, it will only be used in ways stated in this policy.  This privacy policy was last updated on 24th May 2018.

Why do we collect data from you? We gather and use certain information about you in order to:

  • respond to your requests for information (e.g. info about treatments or booking appointments)
  • allow you to sign up for special offers or promotions
  • allow us to contact you in regard to treatments, bookings or general information
  • enable certain functions on this website
  • better understand how visitors use this website

What information do we collect from you? We collect the following minimal information:

  • Name
  • contact phone numbers
  • email address
  • consultation and treatment information (medical & lifestyle history so we can offer you the best treatment available and to check that you are not contra-indicated to our treatments. Thus enabling us to adapt any of our treatments where deemed appropriate).

How do we use cookies?  The data I collect is used as follows:

  • For our internal accounting processes and so that we are compliant with our tax authority (HMRC) should it request an audit.
  • To contact you in response to your enquiry, treatment, special offer or booking.
  • To give you access to content you have purchased that resides on our website.
  • To record your agreement to the terms and conditions of your treatment with us.

We will never use this data for marketing or promotion purposes without getting your permission in writing first (for example, to publish your testimonial for us on our website or other social media platforms), or unless you have signed up to be notified about a specific offer or our newsletter.

How do we use cookies?

A cookie is a small file placed on your computer’s hard drive. It enables my website to identify your computer as you view different pages on my website. The only way in which I use cookies is for web analytics. Cookies do not provide me with access to your computer or any information about you other than that which you elect to share with me.

You can use your web browser’s cookie settings to determine how my website uses cookies. If you do not want my website to store cookies on your computer or device, you can amend your settings. Please note that this may affect how my website functions, and some pages may become unavailable to you.

How do we collect your personal data? We collect and store minimal information via the following:

  • Contact form via this website
  • Booking appointments via our online provider Shedul/Fresha
  • News signup via Mailchimp
  • Voucher cart our online e vouchers
  • Email via live mail and gmail
  • In salon written consultation form

We will never lease, distribute or sell your information to third parties unless you give us written permission to do so, or I am required to do so by law.

You can ask me to remove your data from MailChimp signup newsletter, our online booking or paper records at any time. Please note that if your information is being held to enable access our online booking and to let us carry out your treatments, the removal of your data will remove your access to these facilities.

How do we store your personal data?
The minimal information we collect is stored on the following:

  • Our website host is password-protected and has SSL-certification (https) to provide an additional layer of security.
  • Shedul/Fresha – This is our cloud-based file management system accessed via my password-protected computer.
  • At present we will require you to fill out a paper consultation form for which we store your information in a lockable file.  We are working towards going fully paperless in 2018.
  • MailChimp – This is our newsletter subscription management system. You can access MailChimp’s privacy policy here MailChimp’s servers are based in the US but are registered with the EU–​US Privacy Shield.You will have the opportunity to give us a written opt in to our newsletter via our salon consultation.
  • Voucher cart this is our online e voucher facility
  • Live/gmail This is the UK-based password-protected server we use to communicate via email.

Storing your personal data

The General Data Protection Regulation (GDPR) require us to make sure your data is accurate, kept up-to-date and that we keep it for no longer than is necessary.
To meet these requirements:

  • Please ask if you want us to delete or amend your records, we will action this immediately
  • If you have sign up to receive updates on our products, services or any information we send you will include details to let you unsubscribe at any time.
  • If there has been no contact with you in 12 months we will remove you from our database.  A new consultation will then be required.

With whom is your data shared?
No one, unless you request that I do so in writing, or HMRC elects to audit my business or we are required by law to do so.

Your rights

Under the General Data Protection Regulation (effective from 25 May 2018) you have the following rights:

• The right to be informed.
• The right of access.
• The right to rectification.
• The right to erasure.
• The right to restrict processing.
• The right to data portability.
• The right to object.
• Rights in relation to automated decision making and profiling.

Contact me

If you have any questions or requests for modification or removal of your data, you are welcome to email Marianne at info.innerb@gmail.com or write to me at Inner Balance, 73-75 High Street, Carnoustie, Angus, DD7 6AD