Our Policies

Gift Voucher Terms & Conditions

Your voucher is valid for 6 months from date of purchase, we have written the expiry date on your voucher for your convenience.

We highly recommend that you book 4-6 weeks in advance to avoid disappointment.  If you have not booked in advance before your voucher expires, you will be offered to use your voucher in the gift shop or you may extend your voucher up to 2 months after the expiry for a £10 fee.  After these terms your voucher will be totally invalid.

Vouchers cannot be refunded or exchanged for cash or other vouchers.  If your voucher is for a specific treatment you may change it for a different treatment to the value of your voucher or use it on the wide range of retail gifts in the salon.

Under 16’s

Minimum age for treatments in the salon is 13 with a limited range of treatments available. We have designed our Teen Balance treatment range specifically and these are slightly discounted from the age of 13 to 19. Clients under the age of 16 must be attended by a parent for their first appointment via a written parental consent in a salon consultation. The salon will deem whether treatments are appropriate.

Cancellation Policy

Please arrive on time for your allocated treatment time. We understand appointments cannot always be kept and life gets in the way sometimes.  If you have to cancel 24 hours notice or more would be much appreciated to allow us to fill a cancelled appointment. If less than 24 hours notice you may be charged a late cancellation fee if payment is via voucher the voucher will be cancelled to the amount of your treatment.

If you do not show for your appointment our booking system logs this as a no show appointment.  If it happens twice unfortunately we can no longer take your bookings in future.  Continual cancellations will also result in us having the right to not take future bookings.  Please be aware if you arrive late for your treatment, we may need to reduce your treatment time or offer you an alternative in order to keep our appointments running to schedule.

Client Arrival & Courtesy

If this is your first visit to Inner Balance please arrive a few minutes early to fill out our salon consultation form. Treatments cannot be carried out without filling out our written consultation form. Due to the nature of our treatments and health & safety we recommend that small children do not attend with you during your appointment.  To the courtesy of yourself and other clients we advise that you turn off mobile phones or turn them to silent upon entering the salon.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Inner Balance and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Inner Balance. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Inner Balance takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.