Terms & Conditions

A booking deposit fee is required per service when requesting an appointment. The deposit is non-refundable if you cancel with less than 24 hours' notice. If you miss your appointment, you lose the deposit and must pay for the missed session via a payment link. Failure to contact us results in a temporary ban from future bookings. Appointments are confirmed only upon receipt of the deposit, followed by a confirmation email. Late arrivals may not receive the full treatment due to subsequent appointments, with no fee reduction. Cancelling within the 24-hour policy turns your deposit into a credit; refunds must be requested and are not automatic this can take up to 10 days. 48-hour text reminders are sent, giving you a chance to cancel within the 24-hour policy

Your voucher is valid for 6 months from the date of purchase, with the expiry date written on it. It can be used for treatments, products, and gifts in the salon. Advance booking is highly recommended, up to 6 weeks in advance. To use your voucher on our online gift shop call or email us for a new code, providing your voucher number and amount. Expired vouchers can be reactivated within 1 month for a £10 fee, deducted from the voucher value. After this period, the voucher is invalid and cannot be extended. Vouchers cannot be refunded, exchanged for cash, or other vouchers. A £10 booking deposit per service is required, using your voucher number as payment. No-shows for your treatment will invalidate the voucher for the full treatment amount.