Terms & Conditions

A deposit is required to book each service.

• We take a booking deposit per treatment.  Anything below £24 requires a £10 deposit.  Anything over £25 will be calculated at 40% of the total of the treatment.
• If you cancel less than 24 hours before your appointment, the deposit is non-refundable.
• If you miss your appointment, you forfeit the deposit.
• Failure to contact us will result in a temporary ban from future bookings.
• Appointments are only confirmed once the deposit is received and a confirmation email is sent.
• Arriving late may shorten your treatment time due to other appointments, and no refund will be given for lost time.
• If you cancel within the 24-hour window, your deposit will be turned into a credit. Refunds must be requested and may take up to 10 days.
• A text reminder is sent 48 hours before your appointment, allowing you to cancel within the 24-hour policy.

• Your voucher is valid for 6 months from the date of purchase, with the expiry date written on it.
  It can be used for treatments, products, and gifts in the salon.
• Advance booking is highly recommended, up to 6 weeks in advance.
• To use your voucher on our online gift shop call or email us for a new code, providing your voucher number and amount.
• Expired vouchers can be reactivated within 1 month of expiry for a £10 fee, deducted from the voucher value. You will be offered the nearest available date available.
  After this period, the voucher is invalid and cannot be extended.
• Vouchers cannot be refunded, exchanged for cash, or other vouchers.
  A booking deposit per service is required, using your voucher number as payment.
• No-shows for your treatment will invalidate the voucher deposit amount.

• Our salon is has a locked door to allow quiet time for our clients during their treatment and continuity.
• We do not offer walk in appointments.
• Reception may be open for short times, please check our home page for times.  We also have a poster on the salon door explaining this. 
• Due to our locked door please arrive at your allocated treatment time and we will be with your shortly. We will be unable to take you if you are very early for your appointment.
• Once entering the salon please ensure all mobile phones are on silent, for the courtesy of other salon clients.
• Please do not bring children with you to your appointment. Due to the ambience, nature of treatments, health & safety and for the courtesy of our other clients who maybe having treatments at the same time.

Age & Treatment Policy

For the comfort and suitability of our treatments, our usual minimum age for salon treatments is 16.

Some treatments are recommended for clients aged 18 and over, including lash and brow tinting, lash lifting, intimate waxing, massage treatments and certain facial treatments.

Younger skin has different needs, and we are always happy to offer skincare advice and guidance to younger clients. If they have a particular skin concern, we can discuss their needs and, from an educational point of view, provide guidance on where to start and what may be suitable for their skin. Where a treatment is considered appropriate, parental or guardian consent may be required.

If you are considering booking a treatment for a younger client, please contact us before booking. We are happy to discuss their needs and recommend the most appropriate option.

We may recommend an alternative treatment where, in our professional judgement, a treatment is not considered appropriate for the client’s skin type or individual needs.